Shipping Information
Free shipping on every order, worldwide. Standard delivery is already included in our prices, so you only pay more if you choose a faster option.
Pokemon Store ships to customers around the world. You'll see these three options at checkout. Delivery times are counted in working days (Monday to Friday, excluding public holidays) once your order has shipped.
| Shipping method | Delivery time | Cost |
|---|---|---|
| Free Shipping | 7–12 working days | Free |
| Standard Shipping | 5–7 working days | $15.00 per item |
| Express Shipping | 3–5 working days | $30.00 per item |
Standard and Express are charged per item. For example, two plushies sent by Express Shipping cost $60.00 in shipping. Free Shipping stays free however many items you order.
Order processing
We process orders within 1–3 business days, excluding weekends and holidays. When your order is placed you'll get a confirmation email with the order details. If it doesn't arrive, please check your spam or junk folder, or contact us and we'll confirm the order for you.
Tracking your parcel
You can check the status of your order at any time on our Track Order page.
Changes and delivery address
If you need to change anything about your order, email [email protected] as soon as possible. We can't change an order after it has shipped.
Please check that your shipping address is complete and correct before placing your order. We can't be responsible for parcels that can't be delivered because of an incorrect address. If an order is returned to us for that reason, we'll refund the order (excluding any shipping fee you paid) so you can place it again with the right address.
Want to send something back? See our Returns & Exchanges policy.